Shipping & Returns

Shipping Policy

1. We offer 2 types of Canada Post Shipping - regular un-tracked, and express with tracking.

2. Our handling time is 4 business days from the time of purchase, and is often quicker. We do our best to get it out the following day. Please note that we are closed on weekends and stat holidays, as is Canada Post.

3. Please allow at least a week after you receive the shipping notification before contacting us to inquire about delivery times. If you choose express shipping, a tracking number will be provided.

Return Policy

Returns and Exchanges:

• Any unworn item in new condition can be returned within 30 days of purchase for full refund, exchange or credit.

• Items in new condition returned after 30 days will be given credit.

• The customer is responsible for shipping costs on returns and exchanges. The items can be shipped by your method of choice.

• Items that have been worn, and are in used condition will not be eligible for refunds or exchanges.

Defects:

• All items should be free from manufacturers defects, and we will replace any defective items at no cost to the customer. please email us at info@joiedesigns.ca to make arrangements

Gold plating:

• Gold plating does not handle rough exposure and can fade and tarnish over time, this is not covered under out defect policy. re-plating is available for a fee, dependant on the size of the piece. Please note that we do this out of house, and this can take up to several weeks.

  • British Columbia

    Vancouver Island

    The Alberni Valley Museum

    Port Alberni, British Columbia

     Cascadia Collective

    Duncan, BC

    The Comox Box - Custom Giftboxes

    Comox, British Columbia

    Comox Valley Art Gallery Shop: Made

    Courtenay, British Columbia

    Drift – Café Guido

    Port Hardy

    The Foxy Box

    Courtenay, British Columbia

    Island Affair Giftware

    Comox, British Columbia

     Left Coast Fashions

    Ladysmith, British Columbia

    MARS

    Merville, British Coumbia

    Mussels and More Pottery

    Campbell River, British Columbia

    The Other Side Collective

    Coombs, British Columbia

    Picked Collective

    Powell River, British Coumbia

    Seathrift Artisan Boutique

    Qualicum Beach, British Coumbia

    Uplifters 

    Courtenay, British Columbia

    Soak Lifestyle Boutique

    Parksville, British Columbia

    Westcoast Wildflowers

    Campbell River, British Columbia

  • BC

    Mussels and More Pottery

    Campbell River, British Columbia

    The Other Side Collective

    Coombs, British Columbia

    Picked Collective

    Powell River, British Coumbia

    Seathrift Artisan Boutique

    Qualicum Beach, British Coumbia

    Uplifters 

    Courtenay, British Columbia

    Soak Lifestyle Boutique

    Parksville, British Columbia

    Westcoast Wildflowers

    Campbell River, British Columbia

    Savary island

    Savary island Fair Trade

    Savary island, British Coumbia

     

    Lower Mainland

    Shop Hunnis

    Langley, BC

    Two of Hearts Boutique

    Vancouver, British Coumbia

     

    Fraser Valley

    Shop Hunnis

    Chilliwack, BC

  • USA

    International Wolf Center

    Ely, Minnesoata

    Silver Sage

    Buffalo, WY