Shipping & Returns.

Shipping Policy

1. We offer 3 types of Local Canada Post Shipping:

  1. Free regular un-tracked mail
  2. Discounted expedited with tracking
  3. Express with tracking.

2. We Offer flat rate USA shipping and International Shipping Options:

  1. USPS Tracked Parcel Mail
  2. Standard International Shipping
  3. Express International Shipping

If you are short of time please choose the Express shipping options, and we will prioritize your shipment.

3. Our handling time is up to 4 business days from the time of purchase, and is often quicker. We do our best to get it out the following day. Please note that we are closed on weekends and stat holidays, as is Canada Post.

4.  Please allow at least a week after you receive the shipping notification before contacting us to inquire about delivery times. If you choose express or expedited shipping, a tracking number will be provided.

Return Policy

Returns and Exchanges:

• Any unworn item in new condition can be returned within 30 days of purchase for full refund, exchange or credit.

• Items in new condition returned after 30 days will be given credit.

• The customer is responsible for shipping costs on returns and exchanges. The items can be shipped by your method of choice.

• Items that have been worn, and are in used condition will not be eligible for refunds or exchanges.

Defects:

• All items should be free from manufacturers defects, and we will replace any defective items at no cost to the customer. please email us at info@joiedesigns.ca to make arrangements

Gold plating:

• Gold plating does not handle rough exposure and can fade and tarnish over time, this is not covered under out defect policy. re-plating is available for a fee, dependent on the size of the piece. Please note that we do this out of house, and this can take up to several weeks.

Allergies:

While we take pride in the quality of materials used in our jewelry, including being nickel-free and hypoallergenic, we must emphasize that we cannot ensure an allergy-free experience for every individual. Allergic reactions can vary based on personal sensitivities, and unfortunately, this is beyond our control.

Allergies and reactions to metals are not eligible for refunds.

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