We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@joiedesigns.ca. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. The customer is responsible for paying return shipping costs. 

You can always contact us for any return question at info@joiedesigns.ca.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Defects:

• all items should be free from manufacturers defects, and we will replace any defective items at no cost to the customer. please email us at info@joiedesigns.ca to make arrangements

Gold plating:

• Gold plating does not handle rough exposure and can fade and tarnish over time, this is not covered under out defect policy. re-plating is available for a fee, dependent on the size of the piece. Please note that we do this out of house, and this can take up to several weeks.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.

While we take pride in the quality of materials used in our jewelry, including being nickel-free and hypoallergenic, we must emphasize that we cannot ensure an allergy-free experience for every individual. Allergic reactions can vary based on personal sensitivities, and unfortunately, this is beyond our control.

Allergies and reactions to metals are not eligible for refunds.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.